OneVue Sense Service and Support Plans
Optimize Staff Experience and Facility Operations With Primex OneVue Sense
Healthcare facilities have long trusted the Primex OneVue Sense® environmental monitoring platform to protect valuables and provide staff peace of mind. Our new Primex OneVue Sense plans offer flexibility to meet your needs to help optimize your workforce while keeping your facility compliant and safe.
All of our plans can help better prepare your facility for an audit, keep your valuable assets safe, and make your job is easier. Learn more about each option below.
Primex OneVue Sense Starter and Advanced Plans
With the Primex OneVue Sense Advanced plan, you will have the tools to continuously monitor your environment and be notified when there are changes to your monitored assets. In addition, you will be able to easily access data and reports for audits to ensure your facility remains in compliance.
Primex OneVue Sense Preferred and Enterprise Plans
With the Primex OneVue Sense Preferred plan, our team becomes your team. We will analyze trends in your usage data and provide insights into what may reduce alarm fatigue, prevent valuable asset loss, and improve your staff experience using OneVue. We will proactively inform you of any upcoming regulatory changes to ensure your workflows are up to date and your sensor system remains in compliance.
Also, our team will train new administrators and employees on how to best use the OneVue platform. These Primex-led services help improve building performance and enhance user experience so you can focus on other critical issues at hand — like patient care.
When you choose the Primex OneVue Sense Preferred plan, Primex will do the work for you.
Software, Ongoing Services, Hardware Plans
| Feature | Starter | Advanced | Preferred | Enterprise |
|---|---|---|---|---|
| Alerts via text or email | Yes | Yes | Yes | Yes |
| Alerts via voice call | No | Yes | Yes | Yes |
| Basic Reporting | Yes | Yes | Yes | Yes |
| Advanced Reporting | No | Yes | Yes | Yes |
| Report generation during peak times | No | No | Yes | Yes |
| Hardware | Standard Warranty | HW Assurance (free hardware and probe replacement) | HW Assurance (free hardware and probe replacement) Free expedited shipping |
HW Assurance (free hardware and probe replacement) Free overnight shipping |
| Single Sign-On | No | No | Yes | Yes |
| OneVue Functionality | Reduced | Standard | Advanced Features | Advanced Features |
| OneVue Configuration | Self-Configuration | Self-Configuration | Primex-Certified Configuration | Primex-Certified Configuration |
| Services Included | None | None | 1 Account Review Per Year 1 Training Per Year |
2 Account Reviews Per Year 3 Trainings Per Year Dedicated Account Rep |